NGCC (Nurturing Growth and Compassionate Care) Privacy Policy

NGCC (“we“, “us” or “our“) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we handle your personal data – whether you are registering with us for the first time, applying for care roles, working with us as a temporary or permanent worker, receiving our support services, partnering with us as a client, or simply visiting our website.

It outlines how we collect, use and process your information, and how we comply with our legal obligations in doing so. Your privacy is very important to us, and we are dedicated to protecting and safeguarding your rights in line with data protection laws.

This Privacy Policy applies to the personal data of:

  • Website Users

  • Candidates

  • Temporary and Permanent Care Workers

  • Clients and Service Users

  • Emergency Contacts and Referees

We may update this Privacy Policy from time to time. Please revisit this page if you want to stay informed about any changes.

It’s important that you read this Privacy Policy alongside any other notices we may provide when collecting or processing your personal data, so you fully understand how and why your data is used.

Information We May Collect and Hold

Depending on circumstances and applicable laws, we may collect and store the following information to help us provide recruitment and care staffing services:

  • Full name

  • Date of birth / age

  • Gender

  • Photograph (where provided)

  • Marital status

  • Contact details (address, phone, email)

  • Education and training history

  • Employment history

  • Emergency contacts and details of dependants

  • Referee details

  • Immigration and right-to-work status

  • Nationality / citizenship / place of birth

  • Identity documents (passport, driving licence, ID card)

  • Bank details and financial information (for payroll and HMRC compliance)

  • National Insurance number and tax information

  • Diversity and equality monitoring information (e.g. ethnicity, religion, disability)

  • Health information, including details relevant to care work (e.g. vaccinations, medical fitness for work)

  • Criminal record information (where required for safeguarding and compliance)

  • Previous and current remuneration, pensions, benefits

  • Childcare or carer arrangements (if relevant)

  • Interests and preferences regarding employment

  • Additional information you choose to share with us

  • Information from referees or clients about you

  • Information from publicly available job boards or third-party sources

  • IP address (if using our website)

Please note that this list is not exhaustive.

How We Collect Information

We may collect your data in several ways:

  • Directly from you (e.g. job applications, registration forms, phone calls, or email communication)

  • From third-party job boards or recruitment platforms

  • From referees or previous employers

  • From clients during the recruitment process

  • From Disclosure and Barring Service (DBS) checks where required

How We Use Your Information

We process this information to:

  • Provide recruitment and care staffing services

  • Match you to suitable roles and opportunities

  • Verify your right to work and compliance with legal obligations

  • Carry out DBS and safeguarding checks where required

  • Manage payroll and HMRC reporting

  • Communicate with you about roles, services, and opportunities

  • Support you in ongoing employment or placement arrangements

  • Ensure safe and effective care provision to our clients

We will only share your information with our clients and service users after obtaining your consent.

How and Where We Store Information

All personal data is stored securely in our database on servers located in the UK.

  • No data is stored on local workstations.

  • Physical records (where necessary) are kept in secure, locked storage and destroyed in line with legal retention requirements.

Sharing Your Information

Your data may be shared with:

  • Clients (with your consent) for employment opportunities

  • Payroll providers to ensure correct payment and tax compliance

  • HMRC and other legal bodies where required

  • The Disclosure and Barring Service (DBS) for safeguarding checks

We will never sell your data to third parties.

Legal Basis for Processing

We process your data based on:

  • Consent – when you provide information directly or agree to DBS checks

  • Legitimate Interest – when we access information from job boards to begin recruitment

  • Legal Obligation – when verifying right-to-work documents, reporting to HMRC, or meeting safeguarding requirements

Your Rights

You have rights regarding your personal data, including the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate or incomplete information

  • Object to how we process your data

  • Withdraw consent (where consent was the basis of processing)

  • Request deletion of your data in certain circumstances

If you wish to exercise these rights, please contact us directly. We will respond within 30 days, unless legally permitted to extend this timeframe.

Clients

We also collect limited personal information from clients, including:

  • Name

  • Job title

  • Contact details (phone, email)

  • Records of conversations with our consultants

We process this information to provide staffing services and match you with suitable candidates. Client data is held securely on our UK-based systems and is not shared without prior consent.

Cookies Policy

A “cookie” is a small piece of data stored on your device when visiting our website. We use cookies to:

  • Track and improve your browsing experience

  • Analyse website usage and traffic patterns

  • Tailor job advertisements and services to your interests

You can adjust your cookie settings in your browser at any time.

📌 Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us.